Everything you need to run a more efficient and profitable call center operation
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Increase your contact rate and/or conversion rate by at least 30% or get $1,000 (btw, we have yet to pay anyone)
How Our Dialer Makes You Profitable
Superior lead recycle/redial logic, omnichannel capabilities, and real-time insights into list performance allow us to deliver more conversions with fewer leads.
We increase
LEAD efficiency
Quick Dispo, guided dynamic scripting, agent monitoring tools, state/skill-based and smart inbound routing create better morale and retention.
We increase
AGENT efficiency
Real-time, granular reporting, automated workflows, and dedicated Product Experts guide optimal configuration for success.
We increase
MANAGER efficiency
Heather Griffin
Chief Revenue Officer, Dvinci
"I tell people how Convoso’s state of the art automation, efficiency, and compliance help me manage the three biggest costs in my call center: payroll, data, and legal compliance. Long gone are the days of having to analyze my costs. Convoso saves me money before there even is a cost."
Convert More Leads
Our powerful and intuitive dialer empowers our customers to convert leads in record time, make compliant data profitable, and get real-time insight into list profitability. Automation rules allow you to pre-set contact schedules that decide when and how often to call, text, email, or drop a voicemail.
We’re so confident we can beat your current system (e.g., ViciDial, CallTools, Ytel, Xencall, Chase Data, Five9, etc.!) by at least 30% that we decided to launch the Convoso Challenge and put our money where our mouth is.
Streamlined process slashes wrap-up time and cuts the # of clicks in half for significant savings in agent hours.
Caller ID Reputation Managment
We will let you know if your caller IDs are being flagged by online databases and apps designed to block your calls.
Easily assign area-based caller IDs to geo-specific campaigns our caller lists. This feature instantly increases your outbound answer rates by automatically displaying a local caller id to the person being called.
Adjust your dial level hour by hour to make more successful connections and follow your contacts’ schedules.
Custom Reports & Dashboards
Real-time agent performance monitors provide monitoring, feedback, and reporting data instantly available to managers and supervisors. Coach agents on live calls using monitoring, whisper, and barge modes.
An Open API that allows for the transmission of real-time data to your CRM and/or integration with any 3rd party application.
Scripting guides your agents through calls using your customized templates which navigates the agent to the appropriate response – ensuring accuracy on every call.
Call your contacts at a time that works for them. Convoso’s follow-the-sun system selects each lead at the time of day when they’ll be most responsive.
Calculate the perfect time to call each lead. Stagger scheduled calls to reach out to customers again and again, without getting voicemails or becoming predictable.
Store, manage, and convert all of your leads all in one single platform. Lead drips automatically manage lead movement from list to list and campaign to campaign.
Agents can log into multiple campaigns at once and see an increase in efficiency and agent productivity.
Answering Machine Detection
Our answering machine detection is enabled by default and detects answering machines at a 97% accuracy rate to avoid wasted calls.
Flexible Contact Center Features
Designed to Scale Growing Centers with 10+ Agents
Predictive, Power, and Preview Dialers, TCPA Compliance Features
Multiple Dialing Modes: Predictive, Power, and Preview
Omnichannel Communication: Call, Text, Email, and Smart VM Drops
Customizable Real Time Reporting & Dashboards
Advanced Lead Management with Workflow Automation
TCPA Compliance Tools and Integrations
Caller ID Reputation Management
Integrated Outbound, ACD, IVR, and Omnichannel
Our Dialer
Means Business
Contact Centers with 10+ Agents Increase Contact & Conversion Rates by 30% or Receive $1000!
Auto Dial Smarter, Not Harder
4 dialing modes to choose from, giving you more strategic options for your dialing campaigns and more control.
Auto Dial Smarter, Not Harder
3 dialing modes for complete control
4 Dialing Modes
Means More Control
Maximize Efficiency
Maximize Contact Rate
Maximize Conversions
Demo our software to see how you can increase contact & conversion rates by 200%-400%.
Multiple Dialing Modes: Predictive, Power, Progressive, and Preview Modes
Workflow Automation and Omnichannel Text + Call + Email + Smart VM Drop
Real-Time Robust Analytics for Instant ROI Insights and Custom Reports
Caller ID Reputation Management & TCPA Compliance Tools
CRM: Seamlessly integrate with popular CRM's or use our CRM
Advanced Voicemail Detection: 97% detection keeps your agents talking
Features that drive profit by improving
Lead, Agent, and Manager Efficiency
Lead Efficiency
Superior lead recycle/redial logic, omnichannel capabilities, and real-time insights into list performance allow us to deliver more conversions with fewer leads.
Recycle / Redial Logic
Unlike other dialers, Convoso lets you set a custom redial attempt schedule with different gaps in time between redial attempts and based on the outcome of the call.
Robust Lead Management
Store, manage, and convert all of your leads in one single platform. Lead drips automatically manage lead movement from list to list and campaign to campaign. Identify promising leads and add them to targeted campaigns.
Real-time Insights into List ROI
Real time analytics show how your lists are performing. Now you can focus your resources only on those lists that are converting. Give your agents the best data to convert more leads faster.
Lead Follow-up Automation
Automate a schedule of communication at pre-determined intervals using multiple channels to increase contact rates and drive more inbound calls.
Customized Voicemail Drops
Automatically leave a series of personalized pre-recorded messages on voicemails based on relevant data, timing and contact history.
Tier 1 Telco Carriers
Achieve high connection rates with our exclusive use of top quality carriers — calls with valid numbers will be completed.
Caller ID Reputation Mgmt
We always gives clean, reputable caller IDs for your new and existing calling campaigns. We help implement effective strategies to dial responsibly so your caller IDs are less likely to get flagged.
Automate Dial Level Scheduling
Dial leads more effectively by scheduling your dial level with our easy, intuitive interface. Our power and predictive dialing systems automatically adapt throughout the day, raising and lowering dial level to maximize successful calls and lower your dropped call rate.
Follow-the-Sun Dialing
Contact leads at the time of day when they’ll be most responsive. Ensures that you’re dialing in compliance with TCPA and local telemarketing regulations with schedules customized for each state.
Manager Efficiency
Real-time granular reporting, automated workflows, and dedicated Product Experts guide optimal configuration for success.
Dedicated Product Expert
Your assigned Customer Success Manager acts as your personal coach not only during onboarding, but whenever you need guidance to get the most out of Convoso’s dialer. Optimize your configuration with the help of our success team.
Powerful Reporting
Get intelligent insights into the performance of your agents, your dialer, and your leads. Build and manage campaigns with real-time and historical reports to inform your strategy. You can’t improve it if you don’t measure it.
Real-Time ROI by Lead Source
Make sure the right agents are focused on the right leads by analyzing your data with the right metrics. Quickly access the status of leads, list quality, and list sources. Try the Status Lead Penetration Report.
Power of Automation
Save time and money by streamlining call center processes. Automate tasks for your agents, your dialer, and your analytics. By automating delivery of reports, you’ll save time daily gathering analytics.
Highly Customizable Dashboards
Set up your dashboard to track KPIs critical for your call center. Pull data from all your reports and campaigns. Customize colors, design, and size.
Agent Monitor Screen
Monitor agent status and productivity. View vital campaign information such as dial level, drop rating, number of dialable leads, number of agents currently logged in, and where agent time is being lost.
Increase Profitability by Knowing Your True CPA
Determine your true cost per acquisition by pulling in total costs of agents, leads, and dialer into one report. Include revenue and you have a profit/loss statement for your lists to see which lists are profitable. Try the List Conversion Report.
Agent Efficiency
Quick Dispo, guided dynamic scripting, agent monitoring tools, state/skill-based and smart inbound routing create better morale and retention.
Dynamic Guided Scripting
Reduce training time and streamline calls by customizing your scripts to automatically navigate agents through the conversation with personalized responses based on available data. Improve accuracy and conversions in transfers and sales.
Quick Disposition Functionality
Streamlining processes saves agent time and tedious effort so they can move quickly to the next call. Quick Dispo slashes wrap-up time by combining multiple functions into one click.
Superior Answering Machine Detection
Achieve greater accuracy in detecting voicemails so your agents aren’t wasting time on false negatives.
State / Skill-based Routing
Automatically route leads to agents according to state, language, demographics, or whatever criteria you need. Stay in compliance with state calling restrictions.
Broadcast Messaging
Create a positive environment for the team and motivate individual agents by sending out messages. Shoutouts, incentives, goals, policy reminders, etc.
Listen & Whisper
Guide agents to more conversions, handle escalations, coach new hires. Admins can listen in on calls, whisper guidance to agents, and jump in on conversations if needed.
Limit Agent Idle Time
Keep agents in an active calling rhythm. Set rules to add them back into the queue or log them off. Effectively manage agent time with tools like Wrapup Time Limit, Auto Logout, and the Agent Productivity Log.
Break Permission
Increase productivity with greater accountability by managing agent breaks. Approve or deny break time requests. Pre-set auto-approved times [eg, frequency and duration].
Smart Inbound Routing
Maintain contact continuity by routing inbound calls back to the same agent who last talked to the lead.
Click the Lead, Manager, or Agent icon to see the features that drive ROI
Try our software to see how Convoso can increase contact and conversion rates by 200%-400%!
Get a live demo to see how Convoso boosts contact and conversion rates by up to 3X for outbound call centers!
Automate Workflows.
Improve Efficiency.
Scale Business.
Demo our software to see how you can increase contact & conversion rates by up to 300%!
