How to Effectively Operate a Work From Home Call Center


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How to Make a Work-From-Home Operation Work For You

Given the widespread restrictions stemming from the Covid-19 pandemic, call centers need to quickly transition to work from home [WFH]in order to protect business continuity. Many call center operators accustomed to an in-office environment may have concerns about how to maintain productivity and control of the work environment.  However, our speakers will share how it might be easier that you think!

Reserve Your Spot

Wednesday, April 8th I 11:00 AM PT

Whether you are looking to switch to a work from home operation for your business or just looking to brush up and get the latest information on how to successfully run a remote agent call center this is the webinar for you!

Hope to have you in attendance!

Wednesday, April 8

11:00 - 11:30 AM PT

  • Technical requirements to switch to and run remote operations
  • Essential tools and processes required to manage call center operations remotely
  • How to maximize productivity of work from home agents

Heather Griffin

Heather Griffin, Call Center Expert and Consultant; For over 20 years, Heather has managed call center operations in a variety of industries.  She has helped to transition and manage work from home call center environments

Bobby Hakimi

Bobby Hakimi, Co-Founder & Chief Product Officer, Convoso; Bobby leads an engineering team that continuously innovates solutions to help call centers grow

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Best Practices: Technology and Tools for Managing Productivity of Remote Agents

Topics covered will include: