Keeping It Compliant:
Legal Aspects of Running a Virtual Outbound Call Center


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How to Operate Your Work From Home Call Center in Legal Compliance

To protect business continuity during the widespread restrictions stemming from the COVID-19 pandemic, call centers are transitioning to work from home [WFH] operations. Some of the biggest concerns we are hearing from call center operators centers on how they can maintain agent productivity remotely, and how to stay in compliance. In this 30-minute webinar, attorneys from Mac Murray & Shuster offer legal expertise on managing your virtual call center and remote workforce. Don't miss this free opportunity!

Reserve Your Spot

Wednesday, April 22nd I 11:00 AM PT

Get the latest power-packed information to most effectively manage your remote call center operation, whether you're considering a switch to work from home agents, or you're an established virtual operation looking for productivity tips.

Hope to have you in attendance!

Wednesday, April 22

11:00 - 11:30 AM PT

  • Employer obligations for WFH agents/employees
  • Teleservices compliance
  • Privacy obligations
  • Data security requirements

Michelle Shuster

Michele Shuster is a founding partner of Mac Murray & Shuster LLP and former Chief of the Ohio Attorney General’s Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of privacy, advertising, and other consumer protection issues. Michele has an extensive background in the teleservices industry and regularly represents clients in matters before federal and state regulatory agencies, issues legal opinions on companies' outbound dialing solutions, conducts telemarketing compliance audits, and provides defense in government enforcement actions. 

Lisa Messner

Lisa Messner is a partner at Mac Murray & Shuster, where she leads the firm’s litigation practice area. Bringing almost 20 years of litigation experience and a focus on consumer protection and privacy laws and regulations, she has successfully defended highly-regulated businesses of all sizes in class actions, complex commercial litigation, and government enforcement actions. In addition to her litigation practice, Lisa assists clients with achieving industry and statutory compliance, conducting employee training, and proactively improving internal policies and procedures to minimize future litigation risks.

© 2020 Convoso. All rights reserved.

Tips and best practices to ensure your remote working model is meeting its legal requirements.

Topics covered will include:

Founding Partner, Mac Murray & Shuster

Partner, Mac Murray & Shuster

Nima Hakimi

Convoso CEO & Co-Founder

Nima Hakimi is the CEO and Co-Founder of Convoso with 15 years of experience serving the online lead gen world and telemarketers. Nima also recently joined LeadsCouncil’s Board of Directors with a focus on helping all companies in the lead gen ecosystem be successful.